Repair Policy

Stella Nuova offers professional jewelry repair services via mail-in intake. Whether your piece needs a simple clasp replacement, stone resetting, resizing, or restoration, our skilled jewelers are here to help.

How to Submit an Item for Repair

  1. Contact Us. Reach out via our Contact Page or email us at [INSERT EMAIL] to describe the repair needed. Please include photos of your item and the issue, if possible.
  2. Receive Shipping Instructions. Once we've reviewed your request, we will provide you with a Repair Authorization (RA) Number and secure shipping instructions, including our mailing address.
  3. Ship Your Item. Package your item securely and ship it to us using a trackable, insured shipping method. Stella Nuova is not responsible for items lost or damaged in transit to our facility. We recommend using UPS with signature confirmation.
  4. Inspection & Estimate. Upon receipt, our team will inspect your item and confirm the scope of work and cost. If additional work is needed beyond what was originally discussed, you will be contacted before any work begins regarding any additional costs.
  5. Repair & Return. Once the repair is complete and payment is received, your item will be securely packaged and shipped back to you.

Inspection & Additional Work

A representative of Stella Nuova may determine that additional work is needed after further inspection of your item. You will be contacted before any work begins regarding any additional costs. No additional work will be performed without your approval.

Unclaimed Repairs

At the time of intake, customers receive written notice that items may be disposed of if not reclaimed within the stated period. If Stella Nuova is unable to contact the customer and/or the repair is not claimed within 1 year of the date it was delivered to Stella Nuova, the property will be considered abandoned and may be disposed of in accordance with Florida law (F.S. 715.065). A notice of intended disposition will be sent by certified mail at least 15 days prior to any disposal. Any value from the sale or disposition exceeding the cost of repairs and associated expenses will be returned to the customer within 15 days.

Gemstone & Diamond Disclaimer

Stella Nuova uses special care in the handling and setting of gemstones and diamonds but cannot be held responsible for damage attributable to, but not limited to, any unstable enhancement process, heat and pressure sensitivity, or stones with existing fractures, as there is an inherent risk in handling and setting them.

By submitting an item for repair, you acknowledge and accept the risk of stone damage and agree that it is not the responsibility of Stella Nuova.

Limited Liability

By submitting an item for repair, you agree that the approximate values and descriptions of the item(s) provided are correct and accept the following conditions:

Stella Nuova, including its employees, accepts no responsibility for the condition or identification of jewelry or stones upon receipt.

  • Items are submitted to Stella Nuova for repair only, and we will not act as an insurer of the item(s).
  • We do not accept responsibility for loss, damage, or theft unless said loss is due to our negligence.
  • However, liability for the repair or replacement of item(s) due to loss, damage, or theft will not exceed $250.00 or the amount of your insurance deductible, whichever is less.
  • Should no value be listed, liability will be limited to $75.00.

Fragile & Antique Items

All articles which are antique, irreplaceable, possess a fragile or brittle nature, or are susceptible to damage from light, heat, or moisture are accepted on the condition that the customer accepts all risks with respect to such items.

Contact Us

For questions about our repair services or to submit a repair request, please contact us at [INSERT EMAIL] or visit our Contact Page.